MANAGEMENT

WE SUPPORT OUR CLIENTS ON AND OFF THE CLOUD.

NETWORK OPERATIONS

Our Network Operations Center manages and maintains our internal and client networks by monitoring all systems for alerts allowing us to be proactive when responding to issues before they become critical problems.

ENDPOINT MANAGEMENT

Our Endpoint Management Solutions monitor and manage all Windows, MAC, iOS, Android and Linux devices to automatically track software and hardware inventory, apply patch management, manage mobile device management (MDM), deploy operating systems and applications, deploy antivirus client management, and supply remote control options. Part of our solution extends into our client networks fully documenting the entire network configuration for each site.

CONSULTING

We provide new and existing clients with expert advice in the area of their on-premise, hybrid, and public cloud taking the approach to understanding your business and asking there are any existing concerns. We use a comprehensive IT assessment tool to determine risks, asset allocation, and other pertinent details of your network and perform an audit report showing your weaknesses to process a plan of action to remedy your network needs.

HELPDESK

HyCloud’s helpdesk provides a first point of contact for our customers seeking technical assistance. The helpdesk handles technical issues, resolve problems, and escalates issues to more experienced staff, and any other third party vendors. Our clients can communicate with our helpdesk through a variety of ways, via phone, email, chat, customer portal, and virtual assistant. Our helpdesk is available 24x7x365. We support Any device, Anywhere, Anytime.

Microsoft Teams Phone System

The Microsoft Teams Phone System is a modern, cloud-based communication platform that replaces outdated PBX hardware with a flexible, secure, and fully integrated calling solution. Built directly into Microsoft Teams, it allows your employees to make and receive calls from any device—desktop, laptop, tablet, or mobile—while accessing chat, meetings, and collaboration tools all in one place.

Unlike traditional PBX systems that rely on expensive physical hardware and fixed phone lines, Teams Phone uses voice-over-IP (VoIP) technology to deliver high-quality calling over the internet. This eliminates the need for bulky on-site equipment while providing advanced features such as call queues, auto attendants, voicemail-to-email, call recording, and seamless integration with Office 365 applications.

With centralized management, built-in security, and the ability to scale instantly as your business grows, the Microsoft Teams Phone System gives organizations a future-ready communication solution that enhances mobility, reduces operational complexity, and improves overall productivity.

• Lower Operating Costs – Cloud-based calling eliminates expensive PBX hardware, phone line fees, and long-distance charges, reducing overall communication costs.
• No Hardware Maintenance or Repair Expenses – With no on-premises PBX to manage, you avoid ongoing maintenance, technician visits, and costly equipment failures.
• Pay-As-You-Grow Scalability – Add or remove users instantly without purchasing additional hardware or over-provisioning capacity, ensuring you only pay for what you need.
• Reduced Licensing & Software Overhead – Teams Phone consolidates calling, conferencing, and collaboration into one platform, lowering the need for multiple communication tools and extra subscriptions.
• Lower Costs for Remote & Hybrid Workers – Employees can call from any device without desk phones, VPN appliances, or extra telephony equipment, reducing setup costs for off-site staff.
• Increased Employee Efficiency – Integrating voice calls with Teams chat, meetings, and file sharing boosts productivity and reduces communication delays, resulting in labor cost savings.
• Predictable Monthly Budgeting – Cloud-hosted service removes surprise hardware replacement costs and offers stable, transparent pricing for better financial planning.

Additional Services

Keeper Security

Keeper Security is a secure password vault that fits right into your device, browser and smartphone allowing you to keep all your passwords safe and secure, as well as storing MFA codes and randomizing passwords to ensure your accounts are safe.

SharePoint SaaS platform

SharePoint Software-as-a-Service (SaaS) allows businesses to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization. SharePoint enables dynamic and productive team sites for every project team, department, and division. Share files, data, news, and resources. Customize your site to streamline your team’s work. Collaborate effortlessly and securely with team members inside and outside your organization, across PCs, Macs, and mobile devices.

Microsoft 365

Microsoft 365 is an integrated solution, bringing together the best-in-class productivity of Office 365 with advanced security and device management capabilities to help safeguard your business. This latest offering from Microsoft combines the best of breed technologies together in a single package, helping your business to achieve more.

Microsoft Defender for Cloud

Secure your cloud, empower your business.

Microsoft Defender for Cloud is a unified security management and threat protection solution that helps you safeguard hybrid and multicloud environments. With intelligent risk assessment, advanced threat detection, and built-in compliance tools, Defender for Cloud delivers end-to-end visibility and control across your workloads. Reduce vulnerabilities, strengthen security posture, and respond to incidents faster — all powered by Microsoft’s global threat intelligence. Defend smarter. Operate confidently.

Infrastructure as a Service

HyCloud assists clients with planning and migrating workloads to Azure, optimize costs and performance. We provide Management, Optimization, Security & Compliance

Backup Microsoft 365

HyCloud backs up all SharePoint, OneDrive, Teams and Outlook data, so all emails and work documents have daily backups in case work is ever lost, or audits must be pulled.

Cybersecurity

Protect what matters most with next-generation Endpoint Detection and Response (EDR). Our advanced platform delivers real-time visibility, AI-powered threat detection, and one-click remediation to stop cyber threats before they stop you. Built for today’s evolving digital landscape, EDR empowers your security team to detect, investigate, and respond to attacks instantly — keeping your business safe, compliant, and always moving forward.

Disaster Recovery

HyCloud provides Cloud Based Disaster Recovery, which will minimize downtime, reduce the risk of data loss, and keep your business safe. By utilizing a hybrid backup solution, we can restore customer data and systems on-premises, in the cloud, or anywhere as required by the client’s business continuity plan.

Network Operations

HyCloud’s Network Operations Center (NOC) continuously monitors, manages, and maintains both our internal infrastructure and client networks. We track system performance, service availability, hardware health, and security-related alerts in real time, enabling us to proactively identify and remediate issues before they become critical. Our NOC ensures stable operations by handling patching, backup monitoring, incident response, and vendor escalations—keeping your network reliable, secure, and operating at peak performance.